Terms of service
Craft15 – Terms of Service
Last updated: 20 March 2026
1. About Craft15
This website is operated by Craft15, an independent business run by Gary Harrison.
Trading address:
Office 1450
92 Castle Street
Belfast
Northern Ireland
BT1 1HE
If you have any questions, please contact:
info@craft15.co.uk
2. Using This Website
By using this website, you agree to these Terms of Service.
You agree not to:
• Use the website for unlawful purposes
• Attempt to disrupt, hack, or misuse the site
• Copy, reproduce, or use content without permission
You must be at least 18 years old, or have permission from a parent or guardian, to make a purchase.
We reserve the right to restrict or suspend access if misuse is detected.
3. Intellectual Property
All content on this website, including:
• Designs
• Images
• Text
• Branding
belongs to Craft15 unless otherwise stated.
You may:
• Share content on social media (with credit)
• Link to the website
You may not:
• Copy or reproduce content for commercial use without permission
4. Products
Craft15 offers a mix of:
• Handmade items
• Made-to-order / print-on-demand products
Due to the nature of these products:
• Handmade items may vary slightly
• Colours and patterns may differ from images
• Product images are for illustration purposes
5. Orders
When you place an order:
• You will receive an order confirmation email
• A dispatch email will be sent once your order ships
We reserve the right to cancel or refund orders where necessary, including:
• Pricing errors
• Product availability issues
• Suspected fraudulent activity
6. Prices & Payment
• All prices are shown in GBP (£)
• Payments are processed securely via Shopify Payments, PayPal, or other supported providers
7. Delivery
Orders may be fulfilled by:
• Craft15 (handmade items)
• Trusted third-party fulfilment partners (print-on-demand items)
Orders containing multiple product types may be dispatched separately.
📦 Dispatch Times
• Handmade items: typically 1–3 working days
• Made-to-order items: longer dispatch times (shown on product pages)
🚚 Delivery
Delivery options are shown at checkout.
Delivery times are estimates and may be affected by:
• Courier delays
• Busy periods
• External factors outside our control
8. Returns & Cancellations
You have the right to cancel your order within 14 days of receiving it, in line with UK law.
Returned items must be:
• Unused
• In original packaging
• Returned within 14 days
Return postage is the customer’s responsibility unless the item is faulty.
Custom or personalised items cannot be returned unless faulty.
Full details can be found in the Returns & Refund Policy.
9. Faulty or Incorrect Items
If your order arrives faulty, damaged, or incorrect:
👉 Please contact us within 30 days of delivery
We will offer a replacement or refund where appropriate.
10. Links to Other Websites
This website may contain links to third-party websites or services.
We are not responsible for their content, policies, or practices.
11. Liability
To the fullest extent permitted by law:
• Craft15 is not liable for indirect or consequential losses
• We are not responsible for delays caused by couriers or external factors
• Our liability is limited to the value of your order
Nothing in these terms excludes liability where it would be unlawful to do so.
12. Governing Law
These Terms of Service are governed by the laws of Northern Ireland.
13. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be available on this page.
❤️ Final Note
Thank you for supporting Craft15 — a small independent business. Your support means a lot, and we always aim to provide a smooth and enjoyable experience.
Craft15
Operated by Gary Harrison
📧 info@craft15.co.uk