Craft15 – Shipping Information

Last updated: 26 January 2026

At Craft15, every order is created with care — and we do our best to get your items to you quickly, safely, and beautifully packaged.
Below you’ll find everything you need to know about dispatch, delivery, and shipping options.

📦 Dispatch Times

Dispatch times are listed on each individual product page and may vary depending on the item ordered.

Handmade items are usually dispatched within 1–3 working days, and often the next working day where possible.

Made-to-order or Print-on-Demand items may have a longer dispatch time. This will always be clearly stated on the product listing before purchase.

You’ll receive an email confirmation once your order has been dispatched.

If there is ever a delay — for example during busy periods, bank holidays, or unexpected disruptions — we’ll always keep you informed.

🚚 Delivery Options

Delivery options are shown at checkout and may vary depending on the item ordered.

Handmade items are typically sent using Royal Mail.

Other items may be fulfilled and shipped by trusted third-party partners using their chosen delivery services.

Estimated delivery times are provided by the courier and may take longer during busy periods such as Christmas, bank holidays, or due to circumstances outside our control (for example, postal delays or strikes).

If your order includes both handmade and Print-on-Demand items, these may be shipped separately and arrive at different times.

🏠 Local Collection / Delivery

Free local collection or local delivery is available on handmade items only for customers based in or around Antrim Town.

If this option is selected at checkout, you’ll be contacted by email once your order is ready to arrange a convenient time for collection or doorstep delivery.

Please note: local collection and delivery are not available for Print-on-Demand items.

🌍 Delivery Area

At the moment, Craft15 delivers within the United Kingdom only, including Northern Ireland, England, Scotland, and Wales.

If you’re outside the UK and would love to order, please email info@craft15.co.uk and I’ll see what I can do.

🎁 Packaging

Every order is carefully packed to ensure your items arrive in perfect condition.

Where possible, we use eco-friendly packaging materials, because beautiful things should be kind to the planet too.

📬 Lost or Delayed Orders

For UK deliveries, couriers consider an item lost only after 10 working days from the expected delivery date.

If your order hasn’t arrived after this time, please get in touch and we’ll be happy to help look into it for you.

✉️ Questions or Special Requests?

If you have any questions about delivery times, large orders, or special requests, please feel free to email me at info@craft15.co.uk — I’m always happy to help.

❤️ Thank you for supporting my small handmade business!
Every order truly means the world to us, and we always do our best to make sure your items arrive safely and with care.

Craft15
Operated by Gary Harrison
📧 info@craft15.co.uk
🏠 Trading address: Office 1450, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE