Craft15 – Terms & Conditions of Sale

Last updated: 21 October 2025

Thank you for visiting Craft15! These terms explain how we handle orders, deliveries, returns and everything in between.
Because all of our bows are handmade with care, we like to keep things clear and fair for both of us.

1. About Craft15

Craft15 is a small handmade business run by Gary Harrison, trading as Craft15, with a trading address at Office 1450, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE.

If you have any questions at all, you can reach me at info@craft15.co.uk – I’m always happy to help.

2. Our Products

Every item is lovingly handmade, so no two bows will ever be exactly the same.
Colours, sizes and patterns might vary slightly from what you see on screen – that’s what makes each one unique!
Product photos are for illustration, but I always do my best to show things as accurately as possible.

3. Ordering

When you place an order, you’ll get an email confirming it’s been received.
Once your order is packed and ready, you’ll get another email to let you know it’s on its way.

I reserve the right to cancel or refund an order if, for example, an item becomes unavailable or there’s a pricing mistake (though that’s very rare).

4. Prices and Payment

All prices are shown in GBP (£) and include any applicable taxes.
Payments are processed securely through PayPal at the time of checkout.

5. Delivery

I aim to post all orders within 1–3 working days, and usually the next working day.

All parcels are sent with Royal Mail, and you can choose from these options at checkout:

Please note: Delivery times are Royal Mail estimates and may take a little longer during busy times like Christmas or postal strikes.

🏠 Local Collection / Delivery

If you’re based in or around Antrim Town, you can choose Free Local Collection/Delivery at checkout.
Once your order is ready, I’ll get in touch by email to arrange a convenient time for collection or doorstep delivery.

Delivery Areas

At the moment, Craft15 delivers within the United Kingdom only (including Northern Ireland, England, Scotland and Wales).
If you’re based outside the UK and would like to order, please email info@craft15.co.uk and I’ll see what I can do.

6. Returns and Cancellations

I really hope you love your bows, but if you change your mind, you can cancel your order within 14 days of receiving it (in line with the Consumer Contracts Regulations 2013).

Just send an email to info@craft15.co.uk with your order details.
Items must be returned unused and in their original packaging within 14 days of cancellation.
You’ll be responsible for the return postage cost, and I’ll refund you within 14 days of receiving the returned item.

Please note: Custom-made orders (for example, personalised or special designs) can’t be returned unless they arrive faulty.

7. Faulty or Damaged Items

If something arrives damaged or isn’t quite right, please email me within 7 days of receiving it – include a short note and, if possible, a photo.
I’ll arrange a replacement or refund straight away.

8. Liability

I always do my best to make sure everything reaches you safely and as described.
However, I can’t be held responsible for any indirect losses, postal delays, or issues beyond my control.
My total liability won’t exceed the value of your order.

9. Governing Law

These terms are governed by the laws of Northern Ireland, and any disputes will be handled under Northern Irish law.

❤️ Thank you for supporting my small handmade business!
When you shop with Craft15, you’re supporting local creativity, and I truly appreciate every order.

Craft15
Operated by Gary Harrison
📧 info@craft15.co.uk
🏠 Trading address: Office 1450, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE